Everytime i open the bags, i notice that all the frozen stuff is melted, thawed, spoiled. It can take many hours until it finally arrives. The delivery drivers do not have coolers in their cars, so it is not temperature controlled. All frozen foods are bagged in regular brown paper bags with no insulation, treated the same as room temperature items. Amazon has pushed numerous grocery delivery services that I used to rely upon (as they were actually reliable) away from a delivery option, and now corners the market with horrific service and spoiled food.Īmazon Fresh stopped delivering groceries with ice packs or frozen bottles or cooler bags. If you plan to service this sweltering State, please do it correctly. This is due to being thawed and refrozen, on every order for a year now.EVERY order for a YEAR!! This could just as well be, at least in part, due to too many stops per delivery - as the likelihood of completely thawed, rather than partially, tends to correlate to deliveries where I have 4 or 5 stops before me. Regrettably, for the last year, Amazon's drivers or packaging staff (whomever is dropping the ball) is not packaging sufficient frozen water bottles - if they add these at all. I live in Arizona, and order Amazon regularly due to my immobility. As has become their usual, Amazon 'fresh' groceries arriving partially to COMPLETELY thawed out.
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